Refund policy

3. RETURNS & EXCHANGES (AUSTRALIAN CONSUMER LAW) 3.1 Consumer Guarantees & Faulty Items Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you receive a garment that is defective, damaged, or incorrectly supplied: Contact us at toby.jpagolf@gmail.com within 14 days of delivery with your order number and photos of the defect. Upon verification, we will provide a prepaid return shipping label. You may select a full refund to your original payment method, store credit, or a replacement garment (subject to stock availability). 3.2 Change of Mind & Size Exchanges We want you to fit comfortably into J.P.A GOLF technical apparel. If you select the wrong size or wish to exchange for change of mind: Exchanges must be requested within 14 days of order delivery. Items must be unworn, unwashed, in original condition with all swing tags and neck packaging intact. Return postage costs for change of mind or sizing exchanges are the responsibility of the customer. J.P.A GOLF will ship the replacement size back to you free of charge for domestic Australian orders. Items returned stained, worn, or altered will be rejected and returned to the customer at their expense. 4. HOW TO SUBMIT A RETURN OR CLAIM Contact Customer Service To initiate a pre-order cancellation, sizing exchange, or ACL warranty claim, please reach out to our team: Trading Name: JOINT PACIFIC ARCHIVE GOLF (J.P.A GOLF) Legal Entity: Toby Todd T/A JOINT PACIFIC ARCHIVE GOLF Email Support: support@jpagolf.com Location: Brisbane, Queensland, Australia